# Provision of UK Customer Satisfaction Index Report

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: DVLA - Driver Vehicle and Licencing Agency
- Contract winner: Institute of Customer Service
- Award value: £8,000
- Tender value: £8,000
- Award date: 30 July 2021
- Published: 3 August 2021
- Contract start: 2 August 2021
- Contract end: 1 August 2022
- Stage: awarded
- Procurement category: services
- Notice ID: febd037f-b1a6-4351-b014-ff68da93b603-457036
- OCID: ocds-b5fd17-3a938ac5-f4c3-4576-8110-22d521cd75a4

## Description

The Institute of Customer Service \(ICS\) conduct research twice a year to produce the UK Customer Satisfaction Index \(UKCSI\) analysis, which is available from January and July annually\. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'\.

## Related contract awards

- [Provision Customer Service Excellence](/contracts/ocds-b5fd17-b21b2776-9ed9-4e0b-a1f4-49a70b6ff53e): DVLA - Driver Vehicle and Licencing Agency
- [Provision of IntelliJ Ultimate Edition Licences - PS/21/100](/contracts/ocds-b5fd17-7da9fdb5-dbfe-4dde-966c-9069ef6fcea2): DVLA - Driver Vehicle and Licencing Agency
- [Provision of S&M of Kodak Scanning and Retrieval Equipment](/contracts/ocds-b5fd17-18f4e438-14d6-4ffa-9396-50f38ff8477c): DVLA - Driver Vehicle and Licencing Agency
- [HMLR701029 - Membership for the Institute of Customer Service](/contracts/ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514): HM Land Registry
- [Institute of Customer Services Membership](/contracts/ocds-b5fd17-413ae638-206e-4712-8fe6-77f9826b8b9a): UK Hydrographic Office
- [Provision of UK Customer Satisfaction Index Report - Extension](/contracts/ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d): Driver & Vehicle Licensing Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/febd037f-b1a6-4351-b014-ff68da93b603-457036)