Contract award record
Provision of UK Customer Satisfaction Index Report
Notice details
- Published
- Category
- services
- Buyer region
- Not specified
- Source
- View official notice
Public buyer and contract winner
Public buyer
DVLA - Driver Vehicle and Licencing Agencyawarded to
Contract winner
Institute of Customer ServiceAward value£8,000
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.