# ICT13144 Assisted Transport Services Booking and Scheduling solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Contract winner: Via Technologies B\.V Europe
- Award value: £2,307,950
- Tender value: £3,600,000
- Award date: 5 August 2022
- Published: 17 January 2023
- Contract start: 15 December 2022
- Contract end: 14 December 2027
- Stage: awarded
- Procurement category: services
- Notice ID: eba395d5-84f0-449e-8e22-be61afd32fe4-605910
- OCID: ocds-b5fd17-3a8c7aa6-fd54-4ab5-a756-cd87134c4765

## Description

TfL's Dial-a-Ride \(DaR\) service is responsible for delivering a multi-occupancy door-to-door transportation service\. The service is available to registered members living in London boroughs who are unable to access mainstream public transport\. DaR are seeking to replace the current booking and scheduling system that is in place\. The new solution is required to support the aspirations of the Assisted Transport Services \(ATS\) Roadmap, which aims to bring together customer access to multiple ATS options \(including non-TfL systems, funders and suppliers\) onto a single platform, to enable ATS customers to self-service access the most appropriate form of transport and sources of funding to meet their travel needs, whether or not they are directly operated by TfL\. TfL also seeks to exploit advancements in technology, to generate efficiencies whilst maintaining service quality\. It's hoped a new solution will improve operational efficiencies within DaR but continue to satisfy customer needs\.

## Related contract awards

- [Physical Security Guarding and Reception Services](/contracts/ocds-b5fd17-6e5e6fd6-d303-4e10-b5a3-efac117dbf1f): TRANSPORT FOR LONDON
- [Integrated Revenue Collection Services](/contracts/ocds-b5fd17-bfca0c33-c852-4b85-afa1-1356b00a3747): TRANSPORT FOR LONDON
- [GLA82818 Tax and Governance Review Services](/contracts/ocds-b5fd17-d6a1d6db-94e5-486d-b5df-cd92c3fd7064): TRANSPORT FOR LONDON

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/eba395d5-84f0-449e-8e22-be61afd32fe4-605910)