# Framework Agreement is for the Maintenance, Service and Repair of automatic heating controls - BEMS Systems\.

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Durham County Council](/buyers/durham-county-council/contract-awards)
- Contract winner: Glenfield Energy Solutions
- Award value: £280,000
- Tender value: £280,000
- Award date: 5 November 2024
- Published: 5 November 2024
- Contract start: 1 April 2025
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 2b5bd7ee-a707-4280-863c-49f4a910f57e-799804
- OCID: ocds-b5fd17-39ff940c-0443-453a-985f-044da2dbc207

## Description

Framework Agreement for the Maintenance, Service and Repair of automatic heating controls - BEMS Systems\. This Framework is to cover the complete servicing/maintenance & any breakdown repairs of the Heating Plant Automatic Controls & BEMS Systems within various Durham County Council facilities & other managed buildings\. The contract is to cover a wide & diverse range of properties, with approximately 250 establishments including office accommodation, public buildings, educational establishments including Academies, leisure facilities, fire & rescue stations etc\. The Council intends to appoint the successful contractor as number one ranked bidder on the framework\. The second placed bidder will be held in reserve\. There is a requirement for the successful Contractor to provide unlimited emergency call outs 24-hour, 365 days a year, with agreed guaranteed response times\. Initial duration of proposed Framework Agreement is 2 years subject to the right of the Council \(at its sole discretion\) to exercise its option to extend for an additional overall term of no greater than a further 2 years from the actual end date\. Framework will be available for use by Durham County Council & the following additional Contracting Authorities, where they have entered into a Procurement Service Level Agreement \(SLA\) with Durham County Council: - Academy Schools & Multi-Academy Trusts in County Durham & Darlington, - Maintained Schools in County Durham & Darlington, - County Durham & Darlington Fire and Rescue Service, - Durham Constabulary & the Office of the Durham Police & Crime Commissioner, - Believe Housing - Parish Councils & Town Councils in County Durham\. The above list is not exhaustive, however, & in addition to the above the Framework may also be made available to other Organisations, again where these have entered into a Procurement SLA with Durham County Council\. An up-to date list of these SLA partners is available on our website at: http://www\.durham\.gov\.uk/dobusinesswithus Please access the tender docs for free for full details of specification and requirements via the NEPO Procontract www\.nepo\.org \(https://www\.nepo\.org\) and access the tender using reference DN735418\. If you have any problems accessing the documents via the system, please contact the NEPO helpdesk as detailed below\. The E-tendering System Support is provided for Providers by the NEPO portal administration organisation Proactis\. Please use the method below that is appropriate to the issue that you are experiencing\. \. • Proactis Supplier Support Helpdesk Ticketing System \(http://proactis\.kayako\.com \) - To be used by Suppliers for non-time critical issues i\.e\. password resets / account queries, finding information, accessing the tender, etc\. • Email \(ProContractSuppliers@proactis\.com\) - To be used in same way as ticketing system\. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2b5bd7ee-a707-4280-863c-49f4a910f57e-799804)