# SBS22-208 NECS Support & Development Dynamics CRM

> A sourced UK public sector contract award published by N H S Shared Business Services.

## Key facts

- Buyer: [N H S Shared Business Services](/buyers/n-h-s-shared-business-services/contract-awards)
- Supplier: [Telefonica Uk Limited](/suppliers/telefonica-uk/public-sector-contract-awards)
- Award value: £77,925
- Tender value: £77,925
- Award date: 20 February 2023
- Published: 18 March 2025
- Contract start: 7 March 2023
- Contract end: 7 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: b3091d9e-ea96-4b8f-ba47-fd210cefde13-621975
- OCID: ocds-b5fd17-39d04199-9534-4732-8ed7-765e91adcf3d

## Description

NECS hosts the Cervical Screening Administration Service \(CSAS\) providing a call/recall service for cervical cancer screening\. The service manages approximately 350 'cases' each day, received via whitemail, phone calls, emails and web forms, for management and resolution in a timely manner and to a high standard\. A Dynamics 365 platform is the existing solution that was developed for the service to manage the workload, and there are no plans to change this under the current SLA with NHS England\. Requirements is for Managed IT Service

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b3091d9e-ea96-4b8f-ba47-fd210cefde13-621975)