# Consumer Satisfaction Survey 21

> A sourced UK public-sector contract award published by Consumer Council for Water.

## Key facts

- Public buyer: [Consumer Council for Water](/buyers/consumer-council-for-water/contract-awards)
- Tender value: £1
- Published: 18 February 2021
- Contract start: 1 May 2021
- Contract end: 30 April 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: e26e2ba2-6125-4661-bd9d-2964d2ed14e4-414117
- OCID: ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157

## Description

CCW want to contract a supplier to lead on a consumer satisfaction survey\. CCW will select the Contractor and contribute to the development of the project and the agreement of final outputs\. CCW will lead the contract and act as project manager\. 2\.1 Business Objectives The aim of the survey is to establish a full and reflective understanding of consumer satisfaction with the service provided to them by CCW\. 2\.2 Key Objectives - To undertake short telephone surveys using data provided by CCW; - To obtain sufficient responses to determine statistically robust levels of satisfaction with the service provided by CCW; - To enable comparison of results with previous survey outcomes; and - To receive analysis of survey responses as management information\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

## Related contract awards

- [Outsourced Contact Centre Renewal](/contracts/ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43): Consumer Council for Water
- [Water Affordability Customer Research 2024](/contracts/ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c): Consumer Council for Water
- [Consumer water Panels - early market engagement](/contracts/ocds-b5fd17-13007873-179a-468e-9f21-4bdaa46980bf): Consumer Council for Water
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-26e76725-0f7a-4eff-b015-26e73dabe7e2): East Sussex County Council
- [Replacement External and Internal Doors within the Cambourne Community Hub Building\.](/contracts/ocds-b5fd17-e242dacd-df16-4762-a4f7-52223e7504b7): Community Centre
- [Construction of a new bus depot in Kitts Green](/contracts/ocds-b5fd17-1b190647-88d2-4ea5-a5a0-b8b86f6b7daa): West Midlands Combined Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e26e2ba2-6125-4661-bd9d-2964d2ed14e4-414117)