# Salesforce Customer Relationship Management \(CRM\) Solution Delivery Partner

> A sourced UK public sector contract award published by Stonewater Limited.

## Key facts

- Buyer: [Stonewater Limited](/buyers/stonewater-limited/contract-awards)
- Tender value: £1,200,000
- Published: 13 January 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2027
- Stage: open_tender
- Procurement category: services
- Notice ID: 619d8114-be1f-4dc1-ad53-0dfd52331d5a-816734
- OCID: ocds-b5fd17-388f23d1-8cc2-466d-a150-db51dce64990

## Description

Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce's Customer Relationship Management \(CRM\) solution, hereafter referred to as 'The Tender'\. The implementation of the chosen CRM solution is part of Stonewater's journey towards achieving a number of key business objectives: •Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience\. •Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks\. •Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/619d8114-be1f-4dc1-ad53-0dfd52331d5a-816734)