# Complaints and Correspondence CMS

> A sourced UK public sector contract award published by The Insolvency Service.

## Key facts

- Buyer: [The Insolvency Service](/buyers/the-insolvency-service/contract-awards)
- Supplier: [Fivium Ltd](/suppliers/fivium/public-sector-contract-awards)
- Award value: £52,938
- Tender value: £56,000
- Award date: 10 March 2025
- Published: 18 March 2025
- Contract start: 11 March 2025
- Contract end: 10 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 94d4e73f-efa4-41dd-8392-1fdb85b9dc00-834470
- OCID: ocds-b5fd17-3880b292-059c-4e39-9b76-7d98fbbae727

## Description

Provision of a Complaints and Correspondence case management system for teams within the Insolvency Service\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/94d4e73f-efa4-41dd-8392-1fdb85b9dc00-834470)
