# Broadacres Cloud Telephony and associated services 2022

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Broadacres Housing Association](/buyers/broadacres-housing-association/contract-awards)
- Contract winner: Vonage Business Limited
- Award value: £120,000
- Tender value: £120,000
- Award date: 9 December 2022
- Published: 23 December 2022
- Contract start: 3 January 2023
- Contract end: 3 January 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: de82919f-ecef-4756-bf3b-3d175d3e6cf1-601905
- OCID: ocds-b5fd17-38183771-327f-4aa6-8385-34c7542d42b0

## Description

1\.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service \(CCaaS\) solutions aligned to Salesforce Service Cloud Voice\. 1\.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities\. 1\.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation\.

## Related contract awards

- [BHA - Supply & Installation of Flooring \(Social Housing\)](/contracts/ocds-b5fd17-eddb6fe4-7c59-4ed5-900e-7a10af0f8bd2): Broadacres Housing Association
- [General Building Works \(Major Work Voids\)](/contracts/ocds-b5fd17-110fd5f4-d88f-4624-9f3a-c94506a80ae4): Broadacres Housing Association
- [BHA - Property Clearance & Clean](/contracts/ocds-b5fd17-eb277274-46b4-4b61-9df1-6cf79258f82e): Broadacres Housing Association
- [GB-Sheffield: Customer Experience Contact Centre](/contracts/ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99): British Business Bank PLC
- [GB-Sheffield: Telephony System for SUL Call centre](/contracts/ocds-b5fd17-89c31170-5109-4837-b043-b144048b477b): British Business Bank
- [ML2024/022 - Magenta Living Contact Centre and Telephony Project](/contracts/ocds-b5fd17-01d9068a-bf65-4e21-ad48-59db46cab63f): Magenta Living

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/de82919f-ecef-4756-bf3b-3d175d3e6cf1-601905)