# NHS Pathways

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS Digital](/buyers/nhs-digital/contract-awards)
- Contract winner: [MASTEK \(UK\) LTD](/contract-winners/mastek-uk/public-sector-contract-awards)
- Award value: £11,000,000
- Tender value: £16,500,000
- Award date: 22 December 2021
- Published: 28 April 2023
- Contract start: 13 December 2021
- Contract end: 12 December 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 91770eb5-6b66-4e33-98f9-6fa4f3a8ed65-640769
- OCID: ocds-b5fd17-3810cd67-ad51-4ca5-88e6-f9cba0a6a7ec

## Description

NHS Pathways Clinical Decision Support System is a suite of around 20 products used in Urgent and Emergency care settings\. It is used over the telephone to support non-clinical call handlers in directing callers to the most appropriate level of care for the care needs of the patient at the time of the call\. It does not seek to diagnose patients but assesses symptoms to direct them to the most appropriate care setting for further assessment where required\. NHS Pathways content also 'powers' 111 online\. This call-off contract is to support the delivery of the Buyers outcomes related to the: 1\. Live Development and DevOps Delivery \(including continuous improvement\) of the NHS Pathways suite of products, and 2\. re-platforming, re-architecture and re-tooling of NHS Pathways \(known as Pathways re-platforming\)\.

## Related contract awards

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- [NHS Login Run and Maintain](/contracts/ocds-b5fd17-d353e818-8d0e-430c-a383-2aebd9d318f7): NHS Digital
- [Adobe Analytics Subscription](/contracts/ocds-b5fd17-fda21c54-74e1-4178-a433-74998e4bdea1): NHS Digital
- [ServiceNow Licences](/contracts/ocds-b5fd17-e5ce62cd-b0bf-4ddf-a7ce-d59eb7a743ab): DSIT
- [Award of a Call Off Contract for the provision of Application Development and Environment Service](/contracts/ocds-b5fd17-2e3a5b59-e752-4b9e-9017-2c4ccf6cee93): Home Office
- [Digital Screening - Digital Leadership](/contracts/ocds-b5fd17-88bc0055-a648-4be0-a183-344d3e319a3a): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/91770eb5-6b66-4e33-98f9-6fa4f3a8ed65-640769)