# Service Desk Workforce Management Tool

> A sourced UK public sector contract award published by NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT.

## Key facts

- Buyer: [NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT](/buyers/nhs-south-central-and-west-commissioning-support-unit/contract-awards)
- Supplier: [Wavenet Limited](/suppliers/wavenet/public-sector-contract-awards)
- Award value: £78,703
- Tender value: £78,703
- Award date: 23 January 2025
- Published: 11 February 2025
- Contract start: 13 January 2025
- Contract end: 13 March 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: 358f4527-67f7-4727-8c46-66541740d4da-823597
- OCID: ocds-b5fd17-37c5c340-b389-42bc-af23-9155433d4e82

## Description

NHS South, Central and West Commissioning Support Unit \(SCW\) has awarded a contract for the Provision of a Service Desk Workforce Management Tool to Wavenet Limited\. This requirement has been procured via Further competition through the Crown Commercial Services \(CCS\) Framework for Network Services 3: RM6116 Lot 4c: Contact Centre Solutions

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/358f4527-67f7-4727-8c46-66541740d4da-823597)
