# Awarded contract

> A sourced UK public sector contract award published by Department for Education.

## Key facts

- Buyer: [Department for Education](/buyers/department-for-education/contract-awards)
- Supplier: [Route 101 Limited](/suppliers/route-101/public-sector-contract-awards)
- Award value: £1,495,651
- Tender value: £1,495,641
- Award date: 28 November 2025
- Published: 4 December 2025
- Contract start: 1 December 2025
- Contract end: 30 November 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 9dd2bbbd-402b-4717-a0d6-4aeb54cdac27-874666
- OCID: ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab

## Description

Provision of NICE CXone\. This is an analyst top-rated and market-leading cloud contact centre platform, delivered by Route 101 - Certified Implementation Partner with NICE CXone\. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI\.

## Related contract awards

- [Get into Teaching on Campus Events - Con\_31995](/contracts/ocds-b5fd17-dfffceea-f31e-4ef8-9789-34e51aa01321) — Department for Education
- [School improvement and Universal RISE Survey\_proj\_10421](/contracts/ocds-b5fd17-c6baba2d-e3fa-4dda-bae4-d7e5241a48c3) — Department for Education
- [Early Years Access LA Delivery Support \(con\_32110\)](/contracts/ocds-b5fd17-3557a370-ddad-4b16-9fd6-831a1d0313e9) — Department for Education
- [L4 Regulatory Compliance Officer apprenticeships July 2026 \(con\_32058\)](/contracts/ocds-b5fd17-d41d07fe-e099-4bf7-8b9b-8e55f32f833a) — Department for Education
- [Future Contact Solution](/contracts/ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a) — HM Land Registry
- [CRM Software Subscriptions, User Support and Technical Services](/contracts/ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a) — The Planning Inspectorate
- [DWP Digital Channels Contact Centre \(DC3\)](/contracts/ocds-b5fd17-82559c55-165e-4a9d-bca7-1e54891970a1) — Department for Work and Pensions
- [VIVID - Contact Centre Management & QA Software](/contracts/ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321) — VIVID
- [QOC937 2026-08-25 \(0900\) Beccles - Bure Park Specialist Academy, Great Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7ca10681-12f2-476e-93c5-018597ad2650) — Suffolk County Council Passenger Transport
- [EPR Delivery Partner - Benefits Realisation Services](/contracts/ocds-b5fd17-6176f4a6-96f7-4055-b1c2-7d2528a56e7b) — United Lincolnshire Teaching Hospitals NHS Trust
- [EPR Delivery Partner - Testing Delivery and Assurance Services](/contracts/ocds-b5fd17-5242b8de-ea34-40dc-930f-8c593a05e574) — United Lincolnshire Teaching Hospitals NHS Trust
- [QBH179 2026-08-25 \(0900\) Winston to Castle East School, Bungay \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7e173943-0209-4866-93ea-c3e611f1b8eb) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9dd2bbbd-402b-4717-a0d6-4aeb54cdac27-874666)