# Technical Support Services to the Implementation of Unified Communications

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS](/buyers/department-for-environment-food-rural-affairs/contract-awards)
- Contract winner: [Visionist Limited](/contract-winners/visionist/public-sector-contract-awards)
- Award value: £38,500
- Tender value: £38,500
- Award date: 19 September 2016
- Published: 18 November 2016
- Contract start: 19 September 2016
- Contract end: 15 September 2017
- Stage: awarded
- Procurement category: goods
- Notice ID: fe7a535e-8da4-456e-b1e3-8824401d089b-110008
- OCID: ocds-b5fd17-35518bf2-adca-11e6-9901-0019b9f3037b

## Description

Environment Agency led a procurement for a pan-Defra Unified Communications platform and EA and Defra implemented the resulting solution\. Implementation is reaching the end but there is a continuing need for telephony technical support to make a number of technical changes to the Defra IT network, work with the Unified Communications supplier to re-configure elements of the new system to address user issues, decommission the old telephony used across the Estate\. Telephony technical support services are required to ensure the implementation proceeds to plan and IBM and the UC service provider's technical work is managed appropriately\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fe7a535e-8da4-456e-b1e3-8824401d089b-110008)