# Customer Engagement Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department For Education](/buyers/department-for-education/contract-awards)
- Contract winner: [ARVATO LIMITED](/contract-winners/arvato/public-sector-contract-awards)
- Award value: £37,639,285
- Tender value: £37,639,285
- Award date: 11 February 2021
- Published: 11 March 2021
- Contract start: 2 August 2021
- Contract end: 1 August 2026
- Stage: awarded
- Procurement category: services
- Notice ID: e138d78b-adbe-425d-bebf-43c75eaddfe4-419629
- OCID: ocds-b5fd17-34104674-bf16-451e-91e8-7f3a883fd96b

## Description

The Department for Education \(DfE\) acting through the Education and Skills Funding Agency \(ESFA\) has awarded a single supplier contract to deliver the Customer Engagement Centre Service \(CEC\)\. The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier\. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry\. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities\.

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- [Holiday Activities and Food \(HAF\) Programme National Evaluation \(Con\_32276\)](/contracts/ocds-b5fd17-8218d8e4-5de6-4059-a866-262e30fe5c49): Department for Education
- [User Research Data Analysis Tool 2026-2028](/contracts/ocds-b5fd17-46ca1686-7613-47db-a922-cbe2568d6334): Department for Education
- [Customer Engagement Centre Modification Notice](/contracts/ocds-b5fd17-ae81683d-22cf-41e5-8e70-5a9c48151281): Department for Education
- [The Provision of Commercial Finance FVRA Service for Crown Commercial Service](/contracts/ocds-b5fd17-d17d054c-8886-438d-8c73-86c7c7b15322): Crown Commercial Service
- [Provision of Legacy ICT & Migration Services](/contracts/ocds-b5fd17-6b728a1c-4746-4061-a5b3-9a343e62d84e): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e138d78b-adbe-425d-bebf-43c75eaddfe4-419629)