# Service Management Software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Northamptonshire Council](/buyers/west-northamptonshire-council/contract-awards)
- Contract winner: [Halo Service Solutions](/contract-winners/halo-service-solutions/public-sector-contract-awards)
- Award value: £325,000
- Tender value: £400,000
- Award date: 1 March 2022
- Published: 2 March 2022
- Contract start: 7 March 2022
- Contract end: 31 May 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 9b7fe996-e8e3-4d1f-b547-0dea96412248-514777
- OCID: ocds-b5fd17-33d61aea-94bc-422f-b6e6-1653118ec489

## Description

WNC are looking to implement an ITIL aligned service management solution, accessible to multiple customer organisations \(including West Northamptonshire Council, Cambridgeshire County Council, Milton Keynes Council, Northamptonshire Children's Trust, North Northamptonshire Council\)\. The solution will be used to log tickets to the following service areas: • Finance Operations o Accounts Payable o Debt Recovery o Income Processing o Financial Assessments, Payments, Direct Payments \(for CCC, NNC and WNC only\) • Payroll Services \(includes HR Transactions\) • Business Systems & Change Additional information: Value shown includes the options to extend and intila mobilisation period\. This contract has an initial 2 year fixed term with a further two 12 month options to extend\. Contract administered using the G-Cloud12 Framework Agreement \(RM1557\.12\)\.

## Related contract awards

- [Total Energy - Daventry Leisure Centre](/contracts/ocds-b5fd17-35caeb12-7655-45f2-985a-a10ed2500f4b): West Northamptonshire Council
- [South waste MaxPowa V65 Dual Sweep 2026](/contracts/ocds-b5fd17-860c21a7-658d-420f-85b1-967ebe5c49df): West Northamptonshire Council
- [WEST CHIS Subscription](/contracts/ocds-b5fd17-655bc41f-c950-44b7-90fc-1a2ebbcd4536): West Northamptonshire Council
- [NECS Capacity Tracker Halo ISTM](/contracts/ocds-b5fd17-2cb4d037-385e-49a1-9604-7692f3ef1603): NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
- [ITSM Renewal and Expansion](/contracts/ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72): GREENSQUAREACCORD LIMITED
- [Halo service desk licences and support](/contracts/ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e): National Institute for Health and Care Excellence

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9b7fe996-e8e3-4d1f-b547-0dea96412248-514777)