# CRM Implementation and Support

> A sourced UK public sector contract award published by CENTRE FOR AGEING BETTER LIMITED.

## Key facts

- Buyer: [CENTRE FOR AGEING BETTER LIMITED](/buyers/centre-for-ageing-better-limited/contract-awards)
- Supplier: [TOTAL ENTERPRISE SOLUTIONS LTD](/suppliers/total-enterprise-solutions/public-sector-contract-awards)
- Award value: £27,845
- Tender value: £35,000
- Award date: 2 February 2020
- Published: 20 October 2020
- Contract start: 3 February 2020
- Contract end: 3 February 2022
- Stage: awarded
- Procurement category: services
- Notice ID: a3d65797-b9ab-4eb5-955e-aa9247a37f21-388153
- OCID: ocds-b5fd17-33acd9e4-4f71-4522-a73c-c84ca086bb12

## Description

Ageing Better launched in 2015\. This was shortly followed by the adoption of Highrise as our CRM system\. Last year, Ageing Better launched a new strategy with a clearer focus on four key areas \(work, housing, health and communities\)\. The organisation has expanded significantly with a larger headcount and more colleagues carrying out external engagement on behalf of the organisation\. With new working structures and goals, we want a CRM system to be better integrated into our processes and to streamline functions to future proof the growing needs of the charity\. The new strategy provides the framework for a more integrated and complex CRM system to track our interaction with a broader range of stakeholders to ensure we influence the changes we want to see across sectors and policy areas\. Additional information: Please note that we do not have an online portal for submissions\. Clarification questions and proposals should be sent to responses@ageing-better\.org\.uk

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a3d65797-b9ab-4eb5-955e-aa9247a37f21-388153)