# Social Media Monitoring Tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Care Quality Commission](/buyers/care-quality-commission/contract-awards)
- Contract winner: [MELTWATER \(UK\) LIMITED](/contract-winners/meltwater-uk/public-sector-contract-awards)
- Award value: £39,120
- Tender value: £39,120
- Award date: 29 October 2021
- Published: 26 November 2021
- Contract start: 1 November 2021
- Contract end: 31 October 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 492afa39-339f-4a34-9356-c2352ed94bd1-481929
- OCID: ocds-b5fd17-32ef06a6-7afa-41cf-acd4-0ee3cab3a1a3

## Description

CQC require a tool that can provide both social media CRM and engagement monitoring to enable us to effectively handle large volumes of queries received through our corporate social media accounts, and to track and evaluate the success of our proactive engagement activities on social media\.

## Related contract awards

- [Managed Hosted Infrastructure Services](/contracts/ocds-b5fd17-c0a8d108-63ec-4a06-9e22-1d9a474f08c8): Care Quality Commission
- [Annual Awareness Survey and Stakeholder Sentiment Survey](/contracts/ocds-b5fd17-33278f68-d24c-4bf5-89f0-9404ef4372f7): Care Quality Commission
- [Digital App Licences 2026/27](/contracts/ocds-b5fd17-d614471b-ab9a-42b0-85b0-95f32bd4675d): Care Quality Commission
- [Influencer Marketing and social media management](/contracts/ocds-b5fd17-b0d498a4-20e5-4942-b313-a5f49469df2e): Yorkshire Purchasing Organisation
- [Purchase of an Integrated and Social Media Intelligence Platform](/contracts/ocds-b5fd17-ccd170af-73bb-4724-85a4-39e915a67c7e): City of London Corporation
- [Media Monitoring](/contracts/ocds-b5fd17-cd7402a8-eb60-4cc9-a0ec-65413bbcfd0d): MEDICINES DISCOVERY CATAPULT LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/492afa39-339f-4a34-9356-c2352ed94bd1-481929)