# Amazon Connect for CNS Digital Enhancements

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT](/buyers/nhs-south-central-and-west-commissioning-support-unit/contract-awards)
- Contract winner: [Amazon Web Services EMEA SARL, UK Branch](/contract-winners/amazon-web-services-emea-sarl-uk-branch/public-sector-contract-awards)
- Award value: £162,000
- Award date: 29 April 2024
- Published: 12 November 2024
- Contract start: 29 April 2024
- Contract end: 28 April 2025
- Stage: awarded
- Procurement category: services
- Notice ID: cc88fb2f-5335-4ee3-b02f-07d713e36c3f-801918
- OCID: ocds-b5fd17-31f0006b-bee1-4af4-bdd9-532ff8833a3c

## Description

NHS South, Central and West Commissioning Support Unit \(SCW\) has awarded a contract for cloud based contact centre digital capabilities to Amazon Web services EMEA SARL, UK Branch\. This requirement has been procured via the Crown Commercial Services G Cloud 13 framework \(RM1557\.13\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cc88fb2f-5335-4ee3-b02f-07d713e36c3f-801918)
