Making Informed Choices - Provision of Information, Advice, Advocacy and Support

The London Borough of Sutton (Sutton Council) is seeking to procure a Provider(s) to be a Key Strategic Partner to work with the Council to embed the Making Informed Choices Approach and for the delivery of universal and specialist information, advice, advocacy and support services.

The Service Provider(s) would also work with the Council to: Improve our digital information and advice offer; Review the pathways in relation to Health and Wellbeing Choices, Care Choices and Finance and Welfare Choices (to ensure that there are integrated customer journeys for each of the key cohorts); Review the Key Cohorts annually to identify whether there are new or emerging needs that this service will need to meet.

The Council is seeking to procure a 7 (seven) year contract made up of an initial 5 (five) years and an optional extension period of 2 (two) years. The total contract value for the 7 (seven) year contract is £9m. However, bidders are advised that the current, guaranteed annual funding for this contract stands at £1.15m/year.

Please note that the procurement documents include a clause to modify the contract under regulation 72(a) of the Public Contract Regulations (PCR) 2015. For instance, the Council intends to work in partnership with the Sutton Clinical Commissioning Groups (SCCG) to commission relevant services through this contract, providing all relevant PCR obligations are satisfied. The scope and nature of further possible modifications and the conditions under which they may be used are set out in the tender documents.

The full detailed service specification, terms & conditions and other important tender documentation can be accessed via the London Tenders Portal