# Debt Recovery Services \(DRS\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [L&Q Group](/buyers/l-q-group/contract-awards)
- Published: 7 November 2023
- Planned start: 22 January 2024
- Planned end: 21 January 2026
- Stage: open_tender
- Procurement category: services
- Notice ID: 5c562530-c5d2-4d15-9e86-41c1d03b305c-695817
- OCID: ocds-b5fd17-30a083be-fce1-48ee-8661-d01bbcde1dc8

## Description

The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group\. Our objectives from this procurement exercise are: o A DCA that can fulfil all the requirements\. o Clear SLA and performance metrics in place for FTA collection \(Monthly reporting cycle\) o The ability to trace in-house before referring to the DCAs \(this could be through a DCA portal\) London & Quadrant Housing Trust is conducting this procurement on behalf of itself and all of its group entities Additional information: https://in-tendhost\.co\.uk/lqsupplychainmanagement Is a Recurrent Procurement Type? : No

## Related contract awards

- [Procurement for the Provision and Maintenance of White Good Laundry Machines - AWARD](/contracts/ocds-b5fd17-51a70d3c-e48d-4670-a30b-6733d356fba7): L&Q Group
- [Board and Executive Development Programme - AWARD](/contracts/ocds-b5fd17-66b37a56-cd37-46e6-87d0-f62e341a9f8f): L&Q Group
- [PPE, Branded Clothing & Signage - AWARD](/contracts/ocds-b5fd17-2466e617-0211-48af-81e7-16355aa9bca9): L&Q Group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5c562530-c5d2-4d15-9e86-41c1d03b305c-695817)