# PAN2300 - Emergency Repairs Call Handling Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicester City Council](/buyers/leicester-city-council/contract-awards)
- Contract winner: PINNACLE PSG
- Award value: £187,000
- Tender value: £220,000
- Award date: 11 March 2020
- Published: 4 June 2021
- Contract start: 1 April 2020
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: ed898844-0cd1-4a71-af59-87e10cf971b3-441288
- OCID: ocds-b5fd17-3052e51c-2b9e-4a4f-a72c-bb6b152f7596

## Description

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City\. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation\. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives\. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line\. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs\.

## Related contract awards

- [37462 TIGERS HOUSE](/contracts/ocds-b5fd17-9db14217-d5d8-4962-972e-10c743ed460f): Leicester City Council
- [37453 - LEICESTER COLLEGE](/contracts/ocds-b5fd17-cea8bb0a-d00e-40b9-a856-dc88505aa32d): Leicester City Council
- [37433 OAKWOOD](/contracts/ocds-b5fd17-6930e0dd-9327-46a8-87b3-fb1f7ef235d3): Leicester City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ed898844-0cd1-4a71-af59-87e10cf971b3-441288)