# Brunel ITSM Service Desk Software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [BRUNEL UNIVERSITY LONDON](/buyers/brunel-university-london/contract-awards)
- Contract winner: [Freshworks Technologies UK Limited](/contract-winners/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £287,967
- Tender value: £325,000
- Award date: 21 November 2022
- Published: 9 December 2022
- Contract start: 25 November 2022
- Contract end: 5 May 2024
- Stage: awarded
- Procurement category: services
- Notice ID: d3d42b33-076e-4a21-8f2c-b7651d91f3fc-597601
- OCID: ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b

## Description

Contract for the provision of IT Service Management Service Desk Software for up to 150 users\. This contract has been awarded on a Call-Off Contract via G-Cloud 12 Framework Agreement \(RM1557\.12\)

## Related contract awards

- [Active Fire safety maintenance services - Call off Contract under SBS/19/UK/MX/9395](/contracts/ocds-b5fd17-2f30472b-2ba4-4867-810f-4385a2e3a83c): BRUNEL UNIVERSITY LONDON
- [Provision of External Audit Services\.](/contracts/ocds-b5fd17-486932e0-95fd-424d-9473-fd3217897710): Brunel University London
- [Contract Award Notice for Microsoft M365 EES Campus Agreement \(Multi-Year\) 3 year](/contracts/ocds-b5fd17-f8ad3060-489b-4639-85bd-a683e95b62c3): BRUNEL UNIVERSITY LONDON
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf): Nottingham University Hospitals NHS Trust
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d): Surrey and Borders Partnership NHS Foundation Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5): Norfolk and Norwich University Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d3d42b33-076e-4a21-8f2c-b7651d91f3fc-597601)