# Contact Centre Transformation to Hosted Solution Phase 2 \(G-Cloud 14 Call Off\)

> A sourced UK public-sector contract award published by Peterborough City Council.

## Key facts

- Public buyer: [Peterborough City Council](/buyers/peterborough-city-council/contract-awards)
- Contract winner: [PricewaterhouseCoopers \(LLP\)](/contract-winners/pricewaterhousecoopers/public-sector-contract-awards)
- Award value: £320,000
- Tender value: £320,000
- Award date: 4 April 2025
- Published: 19 June 2025
- Contract start: 14 April 2025
- Contract end: 31 July 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 13729684-1c97-43db-89db-c082abf5363d-850368
- OCID: ocds-b5fd17-2fd79768-071f-455f-9dff-3edaedc32163

## Description

Phase 2 of the contact centre transformation project - AWS voice automation & enhanced benefits and redesign of the contact model\.

## Related contract awards

- [Cisco Network Equipment Refresh](/contracts/ocds-b5fd17-68b61bd7-ebf0-4609-b6ad-9ed23bfa93ce): Peterborough City Council
- [Educational Finance System](/contracts/ocds-b5fd17-a785c7aa-9735-49be-9be3-564633a48932): Peterborough City Council
- [Desktop Equipment Refresh](/contracts/ocds-b5fd17-cf6b7ce7-4581-40bb-883d-bc0efd3aad18): Peterborough City Council
- [Oracle Cloud-Readiness Assessment for Future ERP](/contracts/ocds-b5fd17-31bd50f4-d7d0-420a-80a0-1ab999edd45f): FOREIGN & COMMONWEALTH OFFICE

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/13729684-1c97-43db-89db-c082abf5363d-850368)