# Voice of the Customer Research Platform procurement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Cabinet Office : Cabinet Office
- Contract winner: [Qualtrics, LLC](/contract-winners/qualtrics-llc/public-sector-contract-awards)
- Award value: £100,000
- Tender value: £100,000
- Award date: 31 March 2021
- Published: 25 May 2021
- Contract start: 1 April 2021
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: cb226da1-c2fe-4a9b-b166-75c2910ea99b-438940
- OCID: ocds-b5fd17-2fb5f470-684d-4880-836d-76346aa71d67

## Description

The Authority is seeking approval to procure a SaaS Customer Experience Platform to measure and research customer satisfaction for the services we operate Additional information: Redacted Award Letter and Call-Off Contract attached\.

## Related contract awards

- [One Public Estate Programme Managed Service](/contracts/ocds-b5fd17-10c297e2-bc8b-4094-bfa4-29fbc33d84c7): Cabinet Office : Cabinet Office
- [Provision of National Underground Asset Register Programme - NUAR](/contracts/ocds-b5fd17-8cb88b37-6aaf-4761-ad94-1eb2146e32c1): Cabinet Office : Cabinet Office
- [Provision of COVID-19 Campaign Media Auditing](/contracts/ocds-b5fd17-8535a144-c9ae-4591-a1a8-2ead0181b712): Cabinet Office : Cabinet Office
- [Provision of Customer Experience Platform](/contracts/ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be): Government Commercial Agency
- [Qualtrics - Cloud Professional](/contracts/ocds-b5fd17-ab455afb-453e-4f6b-89b7-b8c79ee77613): UNIVERSITY OF THE WEST OF ENGLAND
- [Provision of Survey Software](/contracts/ocds-b5fd17-c169fd58-e382-4042-840c-d63bd52ac334): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cb226da1-c2fe-4a9b-b166-75c2910ea99b-438940)