# Telephony and Contact Centre Service

> A sourced UK public-sector contract award published by Bath and North East Somerset Council.

## Key facts

- Public buyer: [Bath and North East Somerset Council](/buyers/bath-and-north-east-somerset-council/contract-awards)
- Contract winner: [Charterhouse Voice & Data Ltd](/contract-winners/charterhouse-voice-data/public-sector-contract-awards)
- Award value: £1,945,154
- Tender value: £1,945,154
- Award date: 28 October 2024
- Published: 8 November 2024
- Contract start: 2 December 2024
- Contract end: 1 December 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872
- OCID: ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4

## Description

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation\. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features\. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel\.

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- [Microsoft Direct Routing Carrier Services and Contact Centre Services](/contracts/ocds-b5fd17-464e01da-fb65-49db-8507-44771035380d): University of Cumbria

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872)