# JCS CRM tool

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Published: 16 December 2025
- Stage: pre_procurement
- Procurement category: services
- Notice ID: 7e32c125-9c14-416e-9f07-7d79cb2958dd-876075
- OCID: ocds-b5fd17-2ecbf367-f70a-442f-8e68-b2ed5382a8eb

## Description

DWP has a requirement for a lightweight, scalable, and cost-effective CRM solution that can meet defined functional needs, without the complexity, footprint, or costs associated with organisation-wide CRM deployments\. Please see further details and information required within the attachment\. \*UPDATE 16/12/2025 - Inclusion of attachment containing clarification question responses\*\*

## Related contract awards

- [Jobs and Career Services](/contracts/ocds-b5fd17-c7e0e411-7f80-412c-a162-3837a1f648e7): Department for Work and Pensions
- [Digital Workplace AI Support](/contracts/ocds-b5fd17-543ca8b4-5ba4-4d53-8615-72d9ad3ec459): Department for Work and Pensions
- [Solution Integration Services for Enterprise Productivity Platform](/contracts/ocds-b5fd17-c96bc5ff-b57e-4a28-a938-b331a8554ad3): Department for Work and Pensions

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7e32c125-9c14-416e-9f07-7d79cb2958dd-876075)