# Pulse vADC support 30/09/2022 - 29/09/2023

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Cornwall Council](/buyers/cornwall-council/contract-awards)
- Tender value: £10,200
- Published: 21 September 2022
- Planned start: 30 September 2022
- Planned end: 29 September 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: c5e469ed-5a68-4098-8506-26a068138b0b-573217
- OCID: ocds-b5fd17-2ecb4176-dd56-4778-8615-2bcbe1561f1b

## Description

Renewal of support and licensing is required for the following device serial numbers: - MNT-STM-2000-L-1 S/N: 665564 - MNT-STM-2000-L-1 S/N: 665565 - MNT-STM-2000-L-1 S/N: 663874 - MNT-STM-2000-L-1 S/N: 665562 Of the two service support offerings \(Gold or Platinum\), we have historically and still require Gold Protection level, which provides the following: • 24x7x365 Global Support Centre assistance • Customer Support Portal access • Online knowledge base, technical documentation and support forum access • Software updates • Hardware replacement • Customer Enabled Escalation on the CSP • Maintenance Window Coverage • Support Notifications • In-depth Root Cause Analysis on demand • E-Learning access

## Related contract awards

- [Development to the Langarth Garden Village Business Case](/contracts/ocds-b5fd17-1be3f981-86b4-450a-93c2-dce11bd82dec): Cornwall Council
- [Geographical Gaps \(Lot 1 - Adult Skills and /or Lot 2 Fee Courses For Jobs\)](/contracts/ocds-b5fd17-c99bf91c-f1b5-4bb6-bac5-245e58286d01): Cornwall Council
- [Citrix Software support](/contracts/ocds-b5fd17-9f184dd8-09f8-4292-8120-07957042b4c2): Cornwall Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5e469ed-5a68-4098-8506-26a068138b0b-573217)