Provision of Digital Content Support

The Buyer is seeking proposals for Crown Commercial Service (CCS) has an in-house 'content team', sitting within the organisation's wider Marcomms team. Their brief is to make it easier for users to find and / or do what they need by applying user-centered design (UCD) principles to the organisation's digital content. Through doing this - and making CCS easier to use - the chances the user will spend with CCS are increased. The Buyer has identified a need for an agency to provide support to the team, boosting their capacity and adding specialist skills. CCS seeks an agency who can demonstrate experience in user research, user centered design, content strategy and digital strategy. The full specification is in Attachment 3 Statement of Requirement