# Automated Telephony and Chatbot Services

> A sourced UK public sector contract award published by Norwich City Council.

## Key facts

- Buyer: [Norwich City Council](/buyers/norwich-city-council/contract-awards)
- Supplier: [Inform Communications Limited](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £65,805
- Tender value: £65,805
- Award date: 15 August 2023
- Published: 9 October 2023
- Contract start: 14 September 2023
- Contract end: 13 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 860756b3-6311-4cd3-9360-73c46435d022-687432
- OCID: ocds-b5fd17-2e2fb829-81d0-45a9-b036-55bcf6a18fdb

## Description

Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services\. Call-off from Lot 2 \(Cloud Software\) of G-Cloud 13 agreement with Crown Commercial Services \(CCS\)\. Direct award is permitted following due dilligence checks by the council\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/860756b3-6311-4cd3-9360-73c46435d022-687432)