# Cambridgeshire County Council Contact Centre Replacement Telephony System

> A sourced UK public-sector contract award published by Cambridgeshire County Council.

## Key facts

- Public buyer: [Cambridgeshire County Council](/buyers/cambridgeshire-county-council/contract-awards)
- Contract winner: [Amillan Limited](/contract-winners/amillan/public-sector-contract-awards)
- Award value: £344,527
- Tender value: £300,000
- Award date: 8 August 2023
- Published: 10 October 2023
- Contract start: 15 September 2023
- Contract end: 14 August 2028
- Stage: awarded
- Procurement category: services
- Notice ID: a07e1db4-562e-48ac-8be2-2620ddf29fa9-687700
- OCID: ocds-b5fd17-2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44

## Description

The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require\. This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services\.

## Related contract awards

- [26069 Active Travel Promotion in Schools for Cambridgeshire County Council](/contracts/ocds-b5fd17-1fcc33cd-fbdd-4989-8ce9-251ef85db6a3): Cambridgeshire County Council
- [Salary Sacrifice Shared Cost Additional Voluntary Contributions \(AVCs\)](/contracts/ocds-b5fd17-c39363c7-d518-43d4-b3d4-a97d1376008f): Cambridgeshire County Council
- [Financial Advice for Equity and LOP - Call off from - CCS Audit and Assurance Services Two \(A&AS2\) Framework RM6310 Lot 4](/contracts/ocds-b5fd17-9aaa030b-57b6-4f6c-bfbd-9799f7ade55d): Cambridgeshire County Council
- [WCC - Ribbon SBC Support](/contracts/ocds-b5fd17-3ceeaf10-cdca-4946-93b8-3c46392c610e): Warwickshire County Council
- [AHDB Unified Communications](/contracts/ocds-b5fd17-e6b65426-ee3c-4f48-80f8-f804274e4253): Defra Network eTendering Portal
- [Provision of a Corporate Automatic Call Distribution System & Associated Services](/contracts/ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f): Leicester City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a07e1db4-562e-48ac-8be2-2620ddf29fa9-687700)