# Passenger Assist survey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: M\.E\.L Research
- Award value: £139,808
- Tender value: £160,000
- Award date: 11 April 2022
- Published: 29 April 2022
- Contract start: 11 April 2022
- Contract end: 1 June 2024
- Stage: awarded
- Procurement category: services
- Notice ID: e8aa023c-9653-4778-9d0d-26bc55a23a11-533233
- OCID: ocds-b5fd17-2cecee1e-5370-406f-9665-fa2cb3fb7668

## Description

The overall aim of the passenger assist survey is to compile information about passenger use and experience of the Passenger Assist service offered by train and station operators, in order to monitor those operators' performance over time and ensure that users' needs and expectations are being met on an ongoing basis\. Additional information: This tender closes on 31/03/2022 at 5pm\. All communication must be made via the portal \(joining instructions attached\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e8aa023c-9653-4778-9d0d-26bc55a23a11-533233)