# Customer Contact Centre Cloud Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Enfield](/buyers/london-borough-of-enfield/contract-awards)
- Contract winner: [Kerv Experience Limited](/contract-winners/kerv-experience/public-sector-contract-awards)
- Award value: £1,074,542
- Tender value: £1,000,000
- Award date: 11 December 2024
- Published: 22 January 2025
- Contract start: 21 January 2025
- Contract end: 20 January 2030
- Stage: awarded
- Procurement category: services
- Notice ID: aa69c5f2-981b-43dc-bc87-7219063b741f-819459
- OCID: ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf

## Description

This contract is for the Council's Customer Contact Centre Cloud Platform \(Genesys CX3\) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services\. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years\.

## Related contract awards

- [Regeneration Development Manager](/contracts/ocds-b5fd17-edc39091-3bf4-4d97-a388-8a24fb8527b1): London Borough of Enfield
- [Interim Delivery Director](/contracts/ocds-b5fd17-c3d49e0f-3633-4fb1-9fd3-933e24580c57): London Borough of Enfield
- [Defects Manager](/contracts/ocds-b5fd17-e5a82146-fae9-400e-a658-27f27bf857cd): London Borough of Enfield
- [His Majesty's Courts and Tribunals Contact Center as a Service](/contracts/ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21): Ministry of Justice
- [Contact Centre Software](/contracts/ocds-b5fd17-c001033d-8d40-4535-a0b1-c9242f40385a): West Lindsey District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aa69c5f2-981b-43dc-bc87-7219063b741f-819459)