# Customer data, satisfaction and insight

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [Arup](/contract-winners/arup/public-sector-contract-awards)
- Award value: £75,000
- Tender value: £75,000
- Award date: 13 May 2019
- Published: 13 May 2019
- Contract start: 13 May 2019
- Contract end: 31 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 9fe9442f-2aa0-4aa1-b740-a341c6726894-289004
- OCID: ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868

## Description

This task will provide advice, support and analysis from industry leading customer experience experts to help launch and embed the Strategic and 2019-20 Customer plans with a cultural change engagement approach\.

## Related contract awards

- [Nursery Supplies](/contracts/ocds-b5fd17-ec45916c-27dd-4c3b-a3a6-335f3efb98cc): Highways England
- [National Highways Fresnel Lens Distribution 2022](/contracts/ocds-b5fd17-aef9e374-f2f6-43a4-abf2-eb13b2ed84c8): Highways England
- [Contract Awarded for Motorway Service Area Energy Storage Systems](/contracts/ocds-b5fd17-ab9a65cf-dbd4-4ef1-83a4-69c5e9fb06f9): Highways England
- [Engineering Services HQ LV\+HV replacement 2026](/contracts/ocds-b5fd17-9b35d754-05b2-4273-8a2c-9d3ac0cef33a): Met Office
- [S30110 Road Safety Enablement 26/27](/contracts/ocds-b5fd17-cf7787bf-4f0f-4511-8f96-48cc299846be): National Highways Limited
- [Engineering services HQ LV project 2026](/contracts/ocds-b5fd17-3a081ba5-6400-4f83-8ead-dfb6935dfbe3): Met Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9fe9442f-2aa0-4aa1-b740-a341c6726894-289004)