# Cloud-hosted Telephony System

> A sourced UK public sector contract award published by Sheffield City Council.

## Key facts

- Buyer: [Sheffield City Council](/buyers/sheffield-city-council/contract-awards)
- Supplier: [Content Guru Ltd](/suppliers/content-guru/public-sector-contract-awards)
- Award value: £1,791,660
- Tender value: £1,791,660
- Award date: 31 July 2023
- Published: 9 August 2023
- Contract start: 1 August 2023
- Contract end: 31 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: e5ac2eed-e7b1-4537-9ce2-39ace8db4d36-670522
- OCID: ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1

## Description

Cloud-hosted Software as a Service \(SaaS\), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally\. The decision taken to award this contract was made on 31 July 2023\. The contract award was made using G-Cloud 13 Key Criteria Search\. The search resulted in a single supplier\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e5ac2eed-e7b1-4537-9ce2-39ace8db4d36-670522)