# Contract for an Information Technology Service Management System

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Durham County Council](/buyers/durham-county-council/contract-awards)
- Tender value: £1,500,000
- Published: 4 August 2020
- Planned start: 1 December 2020
- Planned end: 30 November 2035
- Stage: open_tender
- Procurement category: services
- Notice ID: 5b259e99-02dc-4c1c-a3d6-d8e227a03424-374208
- OCID: ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988

## Description

This contract is initially for the ITSM system and will be let in the first instance on a 3 year contract with scope to extend for a further 3 years and continue annually thereafter \(to a maximum length of 15 years\)\. The estimated value of the contract has taken into account the potential length and scope of the contract\. Any extensions will be subject to budget availability within the Council\. Therefore the £1,500,000 is not the budget available for the ITSM for it's initial contract term\. It is the estimated spend for the potential life of the contract\.

## Related contract awards

- [Eckho IVR Renewal & Upgrade via RM6116](/contracts/ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd): Durham County Council
- [3985 - Standard Tenable\.io Vulnerability Management](/contracts/ocds-b5fd17-315def7a-3ae0-4718-b448-3b4d86482b0f): Durham County Council
- [Bowburn Development Route Options Assessment Report](/contracts/ocds-b5fd17-b492104c-03d3-4875-a11b-d57cde063939): Durham County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5b259e99-02dc-4c1c-a3d6-d8e227a03424-374208)