# External Debt Recovery Services

> A sourced UK public-sector contract award published by UNIVERSITY OF SOUTHAMPTON.

## Key facts

- Public buyer: [UNIVERSITY OF SOUTHAMPTON](/buyers/university-of-southampton/contract-awards)
- Contract winner: [STA International Limited](/contract-winners/sta-international/public-sector-contract-awards)
- Award value: £79,220
- Tender value: £79,220
- Award date: 19 January 2025
- Published: 20 January 2025
- Contract start: 25 January 2025
- Contract end: 24 January 2029
- Stage: awarded
- Procurement category: services
- Notice ID: faf2a197-89e0-4030-9beb-5343b363c6ff-818461
- OCID: ocds-b5fd17-29dbe6f2-832a-4dc1-8bed-5c7690bfe02d

## Description

The University of Southampton is looking to obtain external debt recovery services\. Typically, student debt is passed to the Credit Control \(CC\) team after a set of 4 emailed Dunning reminders have been sent to the student from the Fees team, and where the student has failed to respond\. Other situations when student debt is passed to CC will be when a student has requested a bespoke payment plan or has left the UoS and would no longer receive the 4 automated emails from the Fees team\. An active telephone, email and letter campaign is then used to target these non-payers to establish a reason for non-payment and ultimately collect the debt\. There are times when none of the above actions are successful, and the UoS then requires the assistance of a third party to recover the debt\. The Supplier is required to act on the University's behalf to collect overdue student debt which will be a minimum of 60 days old at the time of referral\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/faf2a197-89e0-4030-9beb-5343b363c6ff-818461)