# Case Management Tool

> A sourced UK public-sector contract award published by Department for Work and Pensions.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Netpremacy Limited](/contract-winners/netpremacy/public-sector-contract-awards)
- Award value: £263,685
- Tender value: £527,371
- Award date: 1 April 2026
- Published: 10 April 2026
- Contract start: 6 April 2026
- Contract end: 5 April 2027
- Stage: awarded
- Procurement category: services
- Notice ID: dad3e482-7b4c-4eee-bb38-8ca336494f34-892407
- OCID: ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0

## Description

We require a Zendesk tooling for 25-30 users i\.e\. Case Managers, Team leaders, SAM resource that enables us within our current MVS to scale up to the numbers that will test the hypothesis that this model should form part of the new PIP Service\.

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
- [Laptop Device Call Off 2026](/contracts/ocds-b5fd17-29e6bc84-f6d7-49d4-b0f9-5b33db9776b1): Department for Work and Pensions
- [AME Payments - Strategic Platform and Product Development](/contracts/ocds-b5fd17-a4a6cee1-fb18-4eab-aa67-01d1d3028362): Department for Work and Pensions
- [Google Cloud Platform \(GCP\) Services & Google Cloud Identity / Workspace Licensing](/contracts/ocds-b5fd17-613548ef-a3a8-4dd6-b95b-0d887c3b98d0): Department for Education
- [Provision of Google Workspace Licenses- Enterprise Standard](/contracts/ocds-b5fd17-6da88a47-e743-4550-a9b0-13e4bc6b99dd): Department for Business and Trade
- [Google Workspace Licenses](/contracts/ocds-b5fd17-ddfada86-56e5-4050-a2cf-b3f6de64f944): Department for International Trade

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dad3e482-7b4c-4eee-bb38-8ca336494f34-892407)