# Contact Centre Transformation to a Hosted Solution \(CCaaS\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Peterborough City Council](/buyers/peterborough-city-council/contract-awards)
- Contract winner: [PricewaterhouseCoopers \(LLP\) PwC](/contract-winners/pricewaterhousecoopers-llp-pwc/public-sector-contract-awards)
- Award value: £63,000
- Tender value: £63,000
- Award date: 29 January 2025
- Published: 13 March 2025
- Contract start: 31 January 2025
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: c3a72f61-5e39-464d-9e40-d3185a2df942-833481
- OCID: ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129

## Description

Consultancy for the transformation of the contact centre to a hosted solution

## Related contract awards

- [Cisco Network Equipment Refresh](/contracts/ocds-b5fd17-68b61bd7-ebf0-4609-b6ad-9ed23bfa93ce): Peterborough City Council
- [Educational Finance System](/contracts/ocds-b5fd17-a785c7aa-9735-49be-9be3-564633a48932): Peterborough City Council
- [Desktop Equipment Refresh](/contracts/ocds-b5fd17-cf6b7ce7-4581-40bb-883d-bc0efd3aad18): Peterborough City Council
- [HMT Assurance Framework - NWF](/contracts/ocds-b5fd17-bcc4028e-c115-4a86-b334-b68e10710c8e): HM TREASURY
- [Primrose Grant Funding Agreement & Supplementary Work](/contracts/ocds-b5fd17-65092fdb-8aef-4212-b231-ecbb7f0251c4): Department for Business and Trade
- [Contact Centre Transformation to a Hosted Solution](/contracts/ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0): Tameside Metropolitan Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c3a72f61-5e39-464d-9e40-d3185a2df942-833481)