# Universal Credit Work Search Review Trial -Blended Channels

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [IFF Research Limited](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £259,958
- Tender value: £260,000
- Award date: 22 February 2024
- Published: 5 March 2024
- Contract start: 5 February 2024
- Contract end: 5 June 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 5ef7fad4-8fd0-492d-b67b-0c5e0b09aa91-728970
- OCID: ocds-b5fd17-28536982-a3ca-41a9-9cba-15a83064489b

## Description

The aim of this project is to gather evidence on Universal Credit Intensive Work Search \(IWS\) claimant and staff views and experiences of video and telephone work search review appointments and face-to-face appointments reviews \("blended channels"\) for claimants in the treatment sites\) compared to face-to-face appointments in control sites\. The research will help understand if the trial is being delivered according to the policy intent, and it will explore how the intervention works in practice and identify any recurrent operational issues\. It will also provide evidence to inform policy decisions about a future national expansion of the trial intervention

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
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- [Workplace Services - Security Guarding](/contracts/ocds-b5fd17-dbf08388-854d-42f1-8044-b1023c5d750e): Department For Work and Pensions
- [Employer Skills Survey 2026/2028 \(con\_31795\)](/contracts/ocds-b5fd17-8783ec87-529c-43c6-b0b1-6dae21b966a9): Department for Education
- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1): IFF Research Limited
- [Later Life Mortgages Market Study Quantitative Consumer Research](/contracts/ocds-b5fd17-84e03565-943a-4982-9fc7-69902aa8258a): FCA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5ef7fad4-8fd0-492d-b67b-0c5e0b09aa91-728970)