# Contact Centre Services

> A sourced UK public sector contract award published by KENT COUNTY COUNCIL.

## Key facts

- Buyer: [KENT COUNTY COUNCIL](/buyers/kent-county-council/contract-awards)
- Supplier: [Capita Business Services Ltd](/suppliers/capita-business-services/public-sector-contract-awards)
- Award value: £9,142,634
- Tender value: £9,142,634
- Award date: 17 November 2025
- Published: 19 December 2025
- Contract start: 1 April 2026
- Contract end: 31 March 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 7276d704-d30b-4954-ae6d-df39625aea16-876464
- OCID: ocds-b5fd17-27f921fe-c392-4143-9a68-9161a837ee9f

## Description

Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available\. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent\. These services will include: • 24 hours, 7 days a week service provision \(essential provision only Out of Hours\) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7276d704-d30b-4954-ae6d-df39625aea16-876464)