# Provision of an IT Service Management Software Solution via CCS Framework RM1557-11 \(G-Cloud 11\)

> A sourced UK public sector contract award published by Southend-on-sea Borough Council.

## Key facts

- Buyer: [Southend-on-sea Borough Council](/buyers/southend-on-sea-borough-council/contract-awards)
- Supplier: [HORNBILL SERVICE MANAGEMENT LIMITED](/suppliers/hornbill-service-management/public-sector-contract-awards)
- Award value: £156,000
- Tender value: £156,000
- Award date: 16 October 2020
- Published: 10 December 2020
- Contract start: 14 December 2020
- Contract end: 13 December 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 61239bf2-8d50-485e-82bf-df4a39ad66ff-399831
- OCID: ocds-b5fd17-27b4fc13-ebc1-4fd4-addd-88e68814e65a

## Description

Southend-on-Sea Borough Council is seeking to implement a secure hosted Software-as-a-Service IT Service Management solution\. The functionality of this tool must be able to meet the service needs of IT and other service areas e\.g\. Facilities Management\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/61239bf2-8d50-485e-82bf-df4a39ad66ff-399831)