# Contact Centre Support

> A sourced UK public sector contract award published by COVENTRY CITY COUNCIL.

## Key facts

- Buyer: [COVENTRY CITY COUNCIL](/buyers/coventry-city-council/contract-awards)
- Supplier: [TTEC Consulting \(UK\) Limited](/suppliers/ttec-consulting-uk/public-sector-contract-awards)
- Award value: £65,125
- Tender value: £65,125
- Award date: 4 April 2025
- Published: 24 June 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 1b9ca321-3bad-4848-a7f4-d4805e89fbdc-851174
- OCID: ocds-b5fd17-27a7f902-13d2-420b-95b2-a42fcb21b2ce

## Description

The procurement of Managed Services support for the on-going maintenance of Microsoft Dynamics 365 Contact Centre\. The services includes: • Client Success Management • Incident Management • Platform adoption hours

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1b9ca321-3bad-4848-a7f4-d4805e89fbdc-851174)