# IT service management system for NHS Mid and South Essex Integrated Care Board

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Attain](/buyers/attain/contract-awards)
- Contract winner: [FRESHWORKS TECHNOLOGIES UK LIMITED](/contract-winners/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £29,030
- Tender value: £29,030
- Award date: 28 February 2023
- Published: 9 August 2023
- Contract start: 31 March 2023
- Contract end: 30 March 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: b93797e5-b15d-4ea2-8b6b-e7edee7afb19-670545
- OCID: ocds-b5fd17-2793c480-3e5c-4275-b9e6-2b8b463a012d

## Description

This is a Contract Award Notice \(CAN\) being published by the Contracting Authority, NHS Mid and South Essex Integrated Care Board \(ICB\), to communicate a below threshold contract is compliantly awarded to the provider Freshworks Technology, via the Framework Agreement 'Crown Commercial Services- G-Cloud 13\.' This contract is for delivery of IT service management system between 31st March 2023 and 30th March 2026\. The aggregate contract value is £29,030 including VAT\.

## Related contract awards

- [Dynamic Support Register Keyworker Service](/contracts/ocds-b5fd17-e8f9fad1-c5f0-4ea9-ba7d-170139c3c1c9): Attain
- [Strategic Partner to develop a Medium-Term Plan for Mid and South Essex Integrated Care Board](/contracts/ocds-b5fd17-10b5771b-82be-463e-91ab-41697ed76615): Attain
- [Investigation and Rapid Intervention process for NHS Mid and South Essex Integrated Care Board](/contracts/ocds-b5fd17-441fa87e-09e4-47af-8245-1abb1b3fab90): Attain
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf): Nottingham University Hospitals NHS Trust
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d): Surrey and Borders Partnership NHS Foundation Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5): Norfolk and Norwich University Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b93797e5-b15d-4ea2-8b6b-e7edee7afb19-670545)