# Contract for Enterprise Service Management System

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Liverpool John Moores University](/buyers/liverpool-john-moores-university/contract-awards)
- Tender value: £20,000
- Published: 18 September 2024
- Planned start: 6 January 2025
- Planned end: 5 January 2030
- Stage: open_tender
- Procurement category: goods
- Notice ID: be150283-dc07-4f04-be20-b39ec7519fff-786466
- OCID: ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865

## Description

The University is looking to replace its ageing IT Service Management solution \(Ivanti Service Desk - previously known as LANDesk Service Desk\) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams\. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need\. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e\.g\. workflow and automation\. The University is seeking to procure a cloud-based Enterprise Service Management \(ESM\) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users \(>400\) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach\. All staff and students will need access to the customer facing portal\. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities\. Additional information: Please register on https://in-tendhost\.co\.uk/ljmu/aspx/Home and download the documents from this site,

## Related contract awards

- [Security Asset Audit & Infrastructure Mapping](/contracts/ocds-b5fd17-76be4563-a08a-4914-869e-c31c94341aa4): Liverpool John Moores University
- [Provision of Staff to deliver Training and consultancy work in Maritime Simulators\.](/contracts/ocds-b5fd17-a42f4171-950b-415d-902f-f11e16645a5f): Liverpool John Moores University
- [Contract for the delivery of training packages for staff and students related to the new OfS condition of registration E6 \(Harassment and Sexual Misconduct\)](/contracts/ocds-b5fd17-aa903bf0-491f-43e7-8008-b1dd3f93738f): Liverpool John Moores University

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/be150283-dc07-4f04-be20-b39ec7519fff-786466)