# Restart Scheme Extension Customer Satisfaction Survey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Department of Works & Pensions
- Contract winner: [IFF Research Ltd](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £256,149
- Tender value: £256,149
- Award date: 12 September 2025
- Published: 10 October 2025
- Contract start: 12 September 2025
- Contract end: 11 September 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 0bd643eb-c189-4bbf-ab2d-4dfdffdf60d4-867764
- OCID: ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70

## Description

A short survey of customer satisfaction running during the duration of the Restart Scheme extension\. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area \(CPA\) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves\.

## Related contract awards

- [Employer Skills Survey 2026/2028 \(con\_31795\)](/contracts/ocds-b5fd17-8783ec87-529c-43c6-b0b1-6dae21b966a9): Department for Education
- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1): IFF Research Limited
- [Later Life Mortgages Market Study Quantitative Consumer Research](/contracts/ocds-b5fd17-84e03565-943a-4982-9fc7-69902aa8258a): FCA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0bd643eb-c189-4bbf-ab2d-4dfdffdf60d4-867764)