# Customer Engagement Platform and Contact Centre as a Service

> A sourced UK public sector contract award published by North Yorkshire Council.

## Key facts

- Buyer: [North Yorkshire Council](/buyers/the-north-yorkshire-council/contract-awards)
- Supplier: [Netcall Technology Limited](/suppliers/netcall-technology/public-sector-contract-awards)
- Award value: £7,500,000
- Tender value: £7,500,000
- Award date: 8 October 2025
- Published: 20 October 2025
- Contract start: 8 October 2025
- Contract end: 7 October 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55-868808
- OCID: ocds-b5fd17-2431aa63-40c9-4fa3-bea0-168edb4a17bb

## Description

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas\. The Council are also seeking hosting, support, and maintenance\. Call-off from CCS Framework Agreement RM6285 Back Office Software 2\. Optional extension period: 8 October 2030 - 7 October 2035\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55-868808)