# Omnichannel Contact Centre Solution for BCP Council

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bournemouth Christchurch and Poole Council](/buyers/bournemouth-christchurch-and-poole-council/contract-awards)
- Contract winner: [Puzzel Limited](/contract-winners/puzzel/public-sector-contract-awards)
- Award value: £813,018
- Tender value: £724,000
- Award date: 29 September 2023
- Published: 17 January 2025
- Contract start: 1 October 2023
- Contract end: 30 September 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 54bb32db-844f-4fe3-9634-77d903ad20f4-818062
- OCID: ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7

## Description

Cloud based software as a service solution \(CCaaS\) providing essential technology to manage voice call queues\.

## Related contract awards

- [Highway Improvement Team - NEC4 Works Supervisor](/contracts/ocds-b5fd17-4a374f06-2031-4050-aed8-4d6c8cc4f13e): Bournemouth Christchurch and Poole Council
- [Arboricultural Surveys and Impact Assessments](/contracts/ocds-b5fd17-21b3ddee-9fc8-4f00-b991-7def1bfc37a0): Bournemouth Christchurch and Poole Council
- [Scaffolding Works Framework](/contracts/ocds-b5fd17-a14f2c74-e318-4f06-b60e-8ce781af460f): Bournemouth Christchurch and Poole Council
- [NHSE Customer Contact Centre](/contracts/ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8): NHS England
- [Single Telephony Solution for Customer Contact Centre and National Service Desk](/contracts/ocds-b5fd17-0720a4c4-0b1a-46ed-a5ad-0692b08f9c7d): NHS England
- [Omnichannel Contact Centre Solution](/contracts/ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540): Care Quality Commission

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/54bb32db-844f-4fe3-9634-77d903ad20f4-818062)