# Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Valuation Office Agency](/buyers/valuation-office-agency/contract-awards)
- Contract winner: LONDON SCHOOL OF ECONOMICS & POLITICAL SCIENCE
- Award value: £21,000
- Tender value: £21,000
- Award date: 1 March 2018
- Published: 29 March 2018
- Contract start: 5 March 2018
- Contract end: 31 July 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 532f9c88-2c9b-48bc-9de3-cd187d1b2ee2-208562
- OCID: ocds-b5fd17-2264b3a0-eb00-4118-bdf2-bc271420ddad

## Description

Academics at the LSE have developed, tested and published a reliable and valid coding methodology \(the Healthcare Complaints Analysis Tool: HCAT\)\. HCAT analyses and learns from complaints within healthcare, and the tool is now used in a number of settings\. The current project will involve adapting HCAT and the tool developed for HMCTS, to analyse complaints from VOA\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/532f9c88-2c9b-48bc-9de3-cd187d1b2ee2-208562)