Contract award record
Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling
Notice details
- Published
- Category
- services
- Buyer region
- London
- Source
- View official notice
Public buyer and contract winner
Public buyer
Valuation Office Agencyawarded to
Contract winner
LONDON SCHOOL OF ECONOMICS & POLITICAL SCIENCEAward value£21,000
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
Academics at the LSE have developed, tested and published a reliable and valid coding methodology (the Healthcare Complaints Analysis Tool: HCAT). HCAT analyses and learns from complaints within healthcare, and the tool is now used in a number of settings. The current project will involve adapting HCAT and the tool developed for HMCTS, to analyse complaints from VOA.