# Standby Call Centre Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT](/buyers/ministry-of-housing-communities-and-local-government/contract-awards)
- Contract winner: EXELA TECHNOLOGIES LIMITED
- Award value: £99,716
- Tender value: £99,716
- Award date: 6 November 2020
- Published: 19 January 2021
- Contract start: 9 November 2020
- Contract end: 4 April 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 6473c279-f1b6-475a-b104-daefe0c48182-404774
- OCID: ocds-b5fd17-21e14414-04ae-4a82-9856-17a80908b79f

## Description

The Supplier shall establish a Standby Service for a Helpline which can be activated at short notice\. Additional information: This is a variation to MHCLG's existing contract centre contract\.

## Related contract awards

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- [MMU - Digital User Experience \(UX\) Degree Apprenticeship Level 6](/contracts/ocds-b5fd17-4cfd5cea-c8d4-4ef3-93fe-2f296fae0b52): Ministry of Housing, Communities and Local Government
- [Scanning & Transcription of Civil Registration Records](/contracts/ocds-b5fd17-da00b036-ff4e-41fa-9795-8b03afd66581): Home Office
- [Digital Mailroom Solution](/contracts/ocds-b5fd17-5b4895ef-2a2c-4cdf-aa4f-70b578f29329): INFORMATION COMMISSIONER'S OFFICE
- [First Line Service Desk Support Services](/contracts/ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f): DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6473c279-f1b6-475a-b104-daefe0c48182-404774)